Legal notice

LEGAL POLICY

Introduction
CUSTOM CAR ACCESSORIES KE ("we", "us", "our") operates the website and online services for selling automotive accessories and related installation services. By accessing or using our website, social pages, or placing an order, you agree to be bound by this Legal Policy and any other policies posted on our sites. If you do not agree with any part of this Legal Policy, do not use our services.
Privacy and Data Collection
We collect personal data necessary to process orders and provide services, including name, phone number, delivery address, vehicle details (make, model, year), and payment information. We use this information to process and deliver orders, communicate with you about your purchases, provide after‑sales support, and improve our services. We will not sell your personal data to third parties. We may share your data with service providers (couriers, payment processors) strictly for order fulfilment; those providers are required to process data only for these purposes. We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. By placing an order or contacting us, you consent to our use of your contact details for order updates, confirmations, and support.
Cookies and Tracking
We may use cookies and similar technologies to improve site functionality, analytics, and marketing. You can manage cookie preferences via your browser; disabling some cookies may affect site functionality.
Orders, Pricing and Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. Prices shown on our platforms are in Kenyan Shillings and may change without notice; the price you pay is the price confirmed at the time your order is accepted. We accept the payment methods displayed on our pages (for example M‑Pesa and cash on delivery where offered). For custom or personalised items, full or partial prepayment may be required prior to production.
Deliveries and Installations
We deliver within Nairobi and to other locations in Kenya as indicated during checkout; delivery fees and timelines depend on your location and chosen service and will be communicated when ordering. Delivery times are estimates and may be affected by factors outside our control. Where installation is part of the service, installation appointments will be scheduled and you must present the vehicle in a safe, accessible condition at the agreed time and place.
Returns, Exchanges, Defects, Damages & Loss
Inspect items on delivery or immediately upon receipt. If an item is damaged, defective, or incorrect, notify us within 48 hours with clear photos and your order number so we can investigate and arrange an appropriate remedy (exchange, repair, or refund) where applicable. Items returned for exchange or refund must be unused, in original packaging, and include all tags and accessories unless otherwise agreed. Custom, personalised, or specially ordered items are generally non‑returnable unless they are defective or we supplied the wrong item. For parcels shipped by third‑party couriers, once a parcel is handed to the courier it travels under the courier’s terms; we will assist by tracking the shipment and filing claims, but final liability and compensation depend on the courier’s investigation and policies.
Intellectual Property and Use of Content
All content on our website and official pages (text, images, logos, product photos, and design) is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws. You may view and print content for personal, non‑commercial use only. Any reproduction, modification, distribution, republication, or public display without our prior written consent is prohibited.
Product Descriptions and Images
We make reasonable efforts to display product information accurately; however, colours, textures, and fits may vary slightly from images shown. Specifications, measurements, and compatibility details are provided in good faith—confirm fitment for your specific vehicle before installation.
Warranties and Limitation of Liability
To the maximum extent permitted by law, we provide products and services "as is" and disclaim all express or implied warranties, except where a specific manufacturer’s warranty applies. Our liability for any claim related to products or services is limited to the purchase price paid for the specific item. We are not liable for indirect, incidental, special, or consequential damages, including loss of revenue or business interruption.
Indemnification
You agree to indemnify, defend, and hold us harmless from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of our services, breach of this Legal Policy, or violation of any law or the rights of a third party.
Third‑Party Links and Services
Our site may include links to third‑party sites, services, or content that we do not control. We are not responsible for the content or practices of those third parties and inclusion of a link does not imply endorsement. Use third‑party services at your own risk and in accordance with their terms.
Changes to Legal Policy
We may update this Legal Policy from time to time. The most current version will be posted on our website and take effect immediately upon posting. Continued use of our services after changes constitutes acceptance of the updated policy.
Governing Law and Dispute Resolution
This Legal Policy and any dispute arising from its subject matter are governed by the laws of Kenya. Any dispute not resolved amicably will be submitted to the competent courts of Kenya.
Contact Information
For questions about this Legal Policy, data requests, or to report damaged or incorrect items, contact us via the official channels listed on our site or social pages.