Refund policy

Returns, Exchanges, and Refunds

  • If you are not satisfied with a ready-made, non‑custom product, you must notify us within a reasonable period of 48 hours ,so we can assess a possible exchange or store‑credit solution; returns are not guaranteed and are handled case by case.

  • Returned items must be unused, in their original packaging, and in the same condition as received, including all tags and accessories

  • Custom-made, personalized, or specially ordered items (such as custom plates, branded accessories, and made‑to‑measure seat covers) are generally not returnable or refundable unless there is a clear manufacturing defect or we supplied the wrong item.

  • Where a refund is approved, it will be processed using the same payment method used for the purchase within a reasonable timeframe after we receive and inspect the returned item.

Returns, Damages & Loss

You are required to carefully inspect your items at the time of delivery or immediately upon receipt. If an item arrives damaged, defective, or incorrect, please contact us within 48 hours with clear photos and your order number so that we can review the issue and work on a quick solution such as an exchange, repair, or other appropriate remedy. Claims made after this period may be treated as full acceptance of the goods as delivered.

For orders shipped using third‑party couriers, once a parcel is handed over to the courier, it travels under their care and according to their terms and conditions. If a parcel is lost or significantly delayed in transit, we will assist you by tracking the shipment, filing a claim, and liaising with the courier on your behalf; however, final liability, compensation, or refund for such losses will depend on the courier’s investigation outcome, coverage, and policies.

Customer Responsibilities 

  • You are responsible for providing accurate contact details, delivery address, and vehicle information (make, model, year) to ensure correct fitment of accessories.

  • You should follow any care and installation instructions provided to maintain product performance and appearance; improper use or installation by unauthorized parties may void any support or goodwill warranty we offer.